Refund Policy

Last Updated: June 15, 2023

1. Satisfaction Guarantee

MacNews offers a 100% satisfaction guarantee on all our premium content and services. If you're not completely satisfied with the quality or value of any paid content or service, we will provide a refund or credit at our discretion.

This guarantee applies to both one-time purchases and subscription services.

2. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

  • Quality Issues: Content that does not meet our quality standards or contains significant errors
  • Technical Problems: Inability to access purchased content due to technical issues on our end
  • Duplicate Charges: Being charged more than once for the same purchase
  • Unauthorized Purchases: Charges made without your consent
  • General Dissatisfaction: If you are unhappy with a purchase for any reasonable cause

3. Refund Request Timeframe

To be eligible for a refund, you must notify us of the issue within:

  • 14 days of purchase for one-time purchases
  • 14 days of the billing date for subscription charges

We strongly recommend that you review your purchase as soon as possible to ensure timely reporting of any issues.

4. How to Request a Refund

Refund Request Process:

  1. Contact Customer Service: Reach out to us via email at support@macnews.com, by phone at +444231378937, or through the contact form on our website.
  2. Provide Purchase Details: Include your order or transaction ID, the date of purchase, and the specific content or service for which you're requesting a refund.
  3. Explanation: Clearly explain the reason for your refund request.
  4. Review: Our customer service team will review your request and may ask for additional information if needed.
  5. Resolution: We will process your refund or offer an appropriate solution within 5-7 business days of receiving your request.

5. Refund Methods

Refunds will be issued using the same payment method used for the original purchase:

  • Credit/Debit Card Payments: Refunded to the same card
  • PayPal: Refunded to your PayPal account
  • Other Payment Methods: Handled on a case-by-case basis

Refunds typically take 5-10 business days to appear in your account, depending on your payment provider's processing times.

6. Non-Refundable Items

The following purchases are generally not eligible for refunds:

  • Donations
  • Content that has been fully downloaded, accessed, or consumed
  • Subscription services after the 14-day refund period
  • Special promotional offers clearly marked as non-refundable

However, we evaluate each request on a case-by-case basis and may make exceptions at our discretion.

7. Subscription Cancellations

You may cancel your subscription at any time:

  • Cancellations made before the next billing cycle will stop future charges but will not result in a refund for the current billing period unless requested within the 14-day refund window.
  • After cancellation, you will continue to have access to your subscription benefits until the end of your current billing period.

To cancel a subscription, log into your account and visit the subscription settings, or contact our customer support team.

8. Special Circumstances

We understand that special circumstances may arise. If you have a unique situation not covered by this policy, please contact our customer service team. We will work with you to find a fair and reasonable solution.

9. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated revision date. Significant changes will be communicated through our website or via email if you have an active subscription.

10. Contact Us

If you have any questions about our Refund Policy, please contact us at:

  • Email: support@macnews.com
  • Phone: +444231378937
  • Address: Studio 11 Logan Fields North Masonhaven W5 5PA